AI Call Analytics for Xorcom Cloud Telephony Integration
Turn your Xorcom Cloud Telephony calls into business intelligence with AI-powered call analytics. Transcribe calls automatically, summarize conversations, measure customer sentiment, track agent performance, and gain insights from every customer interaction.AI-Powered Conversation Intelligence for Xorcom
Is This What Your Team Is Facing?
Today's contact centers produce tens of thousands of customer conversations per day, which is impossible to monitor for quality and use to drive the customer experience manually.
Manual Call Reviews Take Too Much Time
Managers do not have the time to manually listen to every Xorcom customer conversation. Quality assurance and coaching are hampered by the need to review recorded calls at scale.
Limited Customer Sentiment Visibility
Important customer emotions, concerns, and feedback can live within our recorded conversations, but go undetected.
Difficult Agent Performance Monitoring
Conventional call logs indicate activity, but they lack full insight into how agents engage with customers.
Manual Conversation Monitoring
Searching for particular discussions, subjects or customer problems among recorded calls can take a lot of time.
Valuable Customer Insights Are Missed
Customer questions, objections, complaints, and buying signals are often missed.
Standard Reports Lack Conversation Context
CDRs and call reports give you the operations data, but not what happened in a customer conversation.
How Xorcom Cloud Telephony Call Analytics Works with Verbix
Intelligent Analytics in Four Simple Steps
Connect Your Xorcom Telephony Environment
Connect your Xorcom CompletePBX supported setup and set up the relevant call recording procedure. Xorcom cloud call recording is integrated with CompletePBX, and recordings can be accessed via CDR.
AI Transcribes Every Conversation
Turn any existing Xorcom call recordings into searchable text using the power of AI transcription.
AI automatically identifies:
AI Generates Conversation Insights
Verbix studies dialogues to pinpoint key customer and agent exchange sequences.
Analyze:
Access AI-Powered Analytics
Access conversation intelligence through a single analytics dashboard and easily spot meaningful interactions, where your customers are or how your agents are trending, as well as ones that need your attention.
AI-Powered Xorcom Cloud Telephony Analytics Dashboard
Turn Every Xorcom Conversation Into Actionable IntelligenceGet a complete view of customer conversations, agent activity, and call performance from one AI-powered dashboard.
Xorcom's cloud recording system provides call statistics, filtering, recording access, playback, download and audit information and CompletePBX offers CDR functionality.
Analyze Every Xorcom Customer Conversation
Audit all internal, outbound, support, and collaborative channels on a single dashboard.
Customer Support
Explore for customer issue, complaint, question and support trend on recorded conversations.
Sales Calls
Recognize the needs, objections, signals to buy and opportunities for sale of prospect.
Internal Helpdesk
Analyze internal support conversations to identify recurring operational issues.
Finance & Billing
Monitor your billing inquiries, payment negotiations, arguments and any other issues with the customer.
Technical Support
Identify technical problems and learn to analyze how agents handle problem-solving conversations.
Agent-to-Agent
Examine discussions around internal communication, teamwork, and knowledge-sharing.
Powerful AI Capabilities
Verbix integrates multiple large language models to construct reliable call profiles.
AI Call Transcription
Turn Xorcom call recordings into conversation transcripts you can search through.
AI Call Summaries
Create brief summaries of long customer conversations automatically.
Customer Sentiment
Identify positive, neutral, and negative sentiment in the analyzed conversations.
Agent Performance
Analyze conversation patterns to inform agent coaching and quality assurance.
Conversation Search
Use keywords, topics, phrases, and the body of content during calls to find calls.
Keyword Detection
Monitor essential terms, phrases, products, customer complaints, and areas of your business.
Topic Detection
Automatically spot topics and themes that come up repeatedly.
Call Outcome Analysis
Understand the result of each conversation and see trends over calls.
AI Playbooks
Build structured AI pipelines based on the conversation-analysis needs of your organization.
CRM Integration
Integrate conversation intelligence into your existing CRM and business processes.
API Integration
Create tailored connections and automated processes using insights from your call analytics.
Custom Monitoring
Set up your analytics on the conversation signals and metrics that matter to you.
Flexible Enterprise-Grade Deployment
Choose the deployment option that best fits your organization.
Shared Cloud
Enable the deployment of AI-based call analytics in a shared cloud environment while ensuring single point access to conversation intelligence.
- Fast deployment
- Managed infrastructure
- Easy scalability
- Centralized analytics
Private Cloud
Enable organisations with more demanding infrastructure, access and data requirements.
- Dedicated environment
- Greater control
- Enterprise security requirements
- Scalable architecture
Self-Hosted
Install on-premises where supported by your organization’s requirements.
- Infrastructure control
- Data governance
- Custom deployment
- Enterprise flexibility
Start Small. Scale When Ready.
Quick Setup
Connect Xorcom
Connect your Xorcom CompletePBX phone system to the supported service.
Enable Call Recording
Turn on call recording for the extensions, queues or call flows that you want to monitor. Xorcom enable call recording natively within their CompletePBX solution and also offer integrated cloud call recording.
Access Recordings
For analysis with AI, use the supported Xorcom recording workflow. Xorcom cloud recording is available from CDR, with playback and download options.
AI Processes Conversations
Verbix analyzes existing audio recordings and turns them into transcripts, concise summaries, sentiment findings, and useful insights about each conversation.
Access Insights Instantly
Consolidate search conversations, read summaries, learn sentiment, and track agent performance on a single pane of glass.
Enterprise-Ready Xorcom Call Analytics
Enterprise Capabilities
- Secure Integration
Integrate your Xorcom environment into an enterprise-class AI analytics pipeline.
- Enterprise Authentication
Restrict access to conversation analysis and customer interactions.
- Role-Based Access Control
Grant suitable privileges to the administrator, manager, qa team, and end users.
- Data Security
Apply the right security controls to call recordings, transcripts, and analytics.
- Scalable Architecture
Support growing call volumes and distributed teams.
- Flexible Deployment Options
Select an architecture that is appropriate for your organization's underlying infrastructure and security needs.
Real Results, Real Impact
Measure the Impact of AI-Powered Conversation AnalyticsImpact metrics are illustrative only. Actual results vary based on volume of calls, workflows, implementation, and organizational processes.
70%
Faster QA Reviews
90%
Reduced Manual Monitoring
35%
Increased Agent Productivity
25%
Improved Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Call Archive
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Verbix is configurable for the supported Xorcom CompletePBX platforms, as well as related call-recording procedures.
Yes. Available Xorcom call recordings can be analyzed for transcription, summaries, sentiment, keywords, topics and other conversation insights.
Yes. CompletePBX has a call recording feature, and Xorcom provides a bundled cloud call recording service with secure storage and recording admin.
Yes. CompletePBX brings you Call Detail Records (CDR), and Xorcom has been enhancing its cdr and call history features.
Yes. Xorcom includes a cloud call recording service that stores recorded calls securely and enables access to recordings by authorized users via web interface and CDR.
Yes. Verbix can create short AI summaries from analyzed conversations.
Yes. Reviewing customer conversations can reveal recurring attitudes and feelings.
Yes. You can search conversation transcripts using keywords, topics, phrases, or other available details.
Yes. Conversation analytics enables managers to audit agent talk time, the result of the conversation, sentiment, and many other configurable metrics.
Yes. CompletePBX offers API functionality, with the API functions being extended in recent releases to cover CDR, cloud credentials, trunk status, and other system functions.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
