AI Call Analytics for Innovaphone Cloud Telephony Integration
Turn Innovaphone calls into useful business insights with AI-driven analytics. Automatically create transcripts and summaries, gauge customer sentiment, track agent performance, and reveal patterns across customer conversations.AI-Powered Conversation Intelligence for Innovaphone
Is This What Your Team Is Facing?
Today's contact centers produce tens of thousands of customer conversations per day, which is impossible to monitor for quality and use to drive the customer experience manually.
Manual Call Reviews Take Too Much Time
It would be impossible for managers to listen to all Innovaphone customer calls. Quality assurance and coaching can be bogged down by scaling reviewing recordings.
Limited Customer Sentiment Visibility
Important customer emotions, concerns, and feedback can live within our recorded conversations, but go undetected.
Difficult Agent Performance Monitoring
Conventional call reports display activity and call volume, but they lack full context on how agents interact with customers.
Manual Conversation Monitoring
It can be time-consuming to locate particular conversations, subjects, or the specifics of a customer's problem on recorded calls.
Valuable Customer Insights Are Missed
You could easily miss out on what your customer is asking for, objecting to, complaining about, requiring or signalling their intention to purchase.
Standard Reports Lack Conversation Context
The call reports offer some useful operational information but they certainly don’t say what was said during the call.
How Innovaphone Cloud Telephony Call Analytics Works with Verbix
Intelligent Analytics in Four Simple Steps
Connect Your Innovaphone Telephony Environment
Connect your supported Innovaphone PBX environment and configure the desired call recording workflow. Innovaphone offers a Recordings application that allows you to store calls in a centralized location, and the PBX APIs also have CDR and recording-related APIs that can be used to integrate applications.
AI Transcribes Every Conversation
Transform Innovaphone call recordings into text that can be searched using AI-based transcribing.
AI automatically identifies:
AI Generates Conversation Insights
Verbix is used to analyze dialogue to find significant patterns in customer and agent interactions.
Analyze:
Access AI-Powered Analytics
Gain insights from centralized analytics dashboard, access conversation intelligence, and identify critical customer interactions, agent trends, and conversations that need attention.
AI-Powered Innovaphone Cloud Telephony Analytics Dashboard
Turn Every Innovaphone Conversation Into Actionable IntelligenceView all your customer interactions, agent actions, and call metrics from a single AI dashboard.
The Innovaphone Reports app provides granular call volumes analysis including time, duration, department and call types such as answered, missed and rejected calls. Reports may also be downloaded.
Analyze Every Innovaphone Customer Conversation
Audit all internal, outbound, support, and collaborative channels on a single dashboard.
Customer Support
Analyze customer issues, complaints, questions, and support trends from recorded conversations.
Sales Calls
Identify customer needs, objections, buying signals, and sales opportunities.
Internal Helpdesk
Analyze internal support conversations to identify recurring operational issues.
Finance & Billing
Monitor questions about billing, discussions about payment, disputes, and worries of the customer.
Technical Support
Examine technical issues and learn how agents guide users through troubleshooting.
Agent-to-Agent
Review conversations about internal communication, collaboration, and knowledge sharing.
Powerful AI Capabilities
Verbix integrates multiple large language models to construct reliable call profiles.
AI Call Transcription
Transform Innovaphone call recordings into conversation transcripts that can be searched.
AI Call Summaries
Create brief summaries of long customer conversations.
Customer Sentiment
Detect positive, neutral and negative sentiments in the processed conversations.
Agent Performance
Use patterns in conversations to coach agents and improve quality.
Conversation Search
Search conversations by keywords, subjects, phrases, and more.
Keyword Detection
Monitor the right keywords including words, phrases, products, customers needs and industry topics.
Topic Detection
Extract common topics and patterns of conversations with your customers.
Call Outcome Analysis
Review how conversations ended and find regularities in those outcomes.
AI Playbooks
Develop well-defined AI playbooks based on your organization's conversation-analysis use cases.
CRM Integration
Integrate conversation intelligence with your current CRM and business processes.
API Integration
Develop customized integrations and automation workflows using your call analytics data.
Custom Monitoring
Tailor your analysis to the conversation signals and measurements that are important to your organization.
Flexible Enterprise-Grade Deployment
Choose the deployment option that best fits your organization.
Shared Cloud
Implement AI-driven call analytics within a scalable cloud infrastructure and centralize access to conversation intelligence.
- Fast deployment
- Managed infrastructure
- Easy scalability
- Centralized analytics
Private Cloud
Support for organizations looking for greater control over their infrastructure, access and data environments.
- Dedicated environment
- Greater control
- Enterprise security requirements
- Scalable architecture
Self-Hosted
Run on your own infrastructure where that aligns with your organizational needs.
- Infrastructure control
- Data governance
- Custom deployment
- Enterprise flexibility
Start Small. Scale When Ready.
Quick Setup
Connect Innovaphone
Connect your supported Innovaphone PBX with the myApps environment.
Enable Call Recording
Activate the relevant Innovaphone Recordings features for the calls that you want to monitor. Innovaphone offers a specialized Recordings application to centrally organize and save recorded calls.
Make Recordings Available
Configure the relevant recording workflow to enable the processing of recorded conversations for AI analysis. The PBX interfaces of Innovaphone have recording-related functionalities and CDR interfaces.
AI Processes Conversations
Verbix analyzes recordings to produce transcripts, concise summaries, sentiment findings, and insights into the conversation.
Access Insights Instantly
Search chats, read reviews, conduct sentiment analysis, and track agent performance all in one place.
Enterprise-Ready Innovaphone Call Analytics
Enterprise Capabilities
- Secure Integration
Integrate your Innovaphone system into a corporate-friendly AI analytics flow.
- Enterprise Authentication
Manage access to conversation analytics and customer interaction data.
- Role-Based Access Control
Provide suitable access to administrators, supervisors, QA teams, and other users.
- Data Security
Implement relevant security measures on call recordings, transcripts, and analytics.
- Scalable Architecture
Accommodate rising call volumes and diverse teams.
- Flexible Deployment Options
Select a deployment model that aligns with your organization's IT infrastructure and security needs.
Real Results, Real Impact
Measure the Impact of AI-Powered Conversation AnalyticsImpact metrics are illustrative only. Actual results vary based on volume of calls, workflows, implementation, and organizational processes.
70%
Faster QA Reviews
90%
Reduced Manual Monitoring
35%
Increased Agent Productivity
25%
Improved Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Call Archive
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Verbix is adaptable to supported Innovaphone PBX systems and the related recording procedures.
Yes. Transcription, summaries, sentiment, keywords, topics and other conversation insights can be extracted from available Innovaphone call recordings.
Yes. The innovaphone Recordings app records calls, saves them centrally and lists recorded calls in the app for playing them back.
Yes. The Reports app in the Innovaphone solution reveals not only with total calls but also with filtered views by time, duration, department as well as accepted, missed and rejected calls.
Yes. The PBX of innovaphone delivers CDRs, which can be sent in different ways.
Yes. Innovaphone offers PBX APIs, including WebSocket APIs, and REST/SOAP APIs. The documentation also contains application related CDR and recording-related interfaces.
Yes. Verbix automatically produces concise, structured AI call summaries from your Innovaphone call recordings, highlighting action items and key details.
Yes. Verbix evaluates conversation tone and sentiment to reveal recurring attitudes, customer dissatisfaction spikes, and positive engagement trends.
Yes. You can search conversation transcripts using keywords, topics, phrases, agent names, or other custom criteria.
Yes. Conversation analytics enables managers to monitor agent talk-to-listen ratios, silence detection, script adherence, sentiment, and customized QA scorecards.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
